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With a modular, all-in-one design and step-by-step video guides, our lights are simple to install. Brighten your space in minutes—no hassle, no tools!
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Premium Quality Assurance:
We take pride in offering premium unique lighting fixtures with precision and care. Each lighting fixture undergoes thorough quality checks to meet our high durability standards and aesthetic appeal.
30-Day Satisfaction Guarantee:
Your satisfaction is our priority. If, for any reason, you are not fully satisfied with your purchase, we offer a 30-day satisfaction guarantee. Simply contact our customer support at support@clowas.com within 30 days of receiving your order, and we will guide you through the return or exchange process.
The texture of the lamp is great, consistent with the seller's show
The communication with the installer was also very smooth. It was a very satisfying experience buying a lamp.
Very good workmanship, good quality, I like it very much
We appreciate your satisfaction and want to ensure you have a positive shopping experience. Please read our Refund & Return Policy carefully to understand your rights and responsibilities.
We offer a 30-day return policy for eligible items. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or an exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To initiate a return, please contact our customer support team at support@clowas.com within 30 days from receiving your order. Provide your order number and details about the items you would like to return. Our customer support team will guide you through the returning process.
All items are eligible for return. Personalized items, and items on sale are not eligible for return unless they are damaged or defective. Additionally, to complete your return, we may require proof of purchase.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. The time it takes for the credit to appear in your account may vary depending on your financial institution.
If you received a faulty or damaged item and need to exchange it for the same item, please contact our customer support team at support@clowas.com. We will guide you through the exchange process.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or faulty item, please contact us immediately at support@clowas.com with photos of the product and packaging. We will assess the damage and provide further instructions on how to proceed.
If you have not received a refund yet, check your bank account first. Then, contact your credit card company, as it may take some time before your refund is posted officially. If you have done all of this and still have not received your refund, please contact us at support@clowas.com.
If you have any questions regarding our Refund and Return Policy, please contact us at support@clowas.com.
For any questions or assistance, please reach out to us
24/7-
Business Name: Clowas
Business Mail: support@clowas.com
Business Address: Schützenstraße 53,Berlin,10117,Germany
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