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Free Shipping On All Orders!
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Free standard shipping on All Orders!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact our customer service team: support@clowas.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Order Processing Time Our order handling time is 2-5 business days (Mon-Fri)
Our order transit in 10-15 business days (Mon-Fri)
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We are delighted to offer free shipping on all orders within the United Kindom. We believe that providing a seamless and free shipping experience enhances your overall satisfaction with our premium lighting fixtures.
Our order handling time is 2-5 business days (Mon-Fri)
Our order transit in 10-15 business days (Mon-Fri)
Our order cut-off time is 11:00 PM (GMT-08:00) Pacific Standard Time
We offer a 30-day return policy for eligible items. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or an exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. The time it takes for the credit to appear in your account may vary depending on your financial institution.
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